The Right Prescription For Order Processing

With more than 8,000 drugstores and pharmacies serving the United States, Puerto Rico, and the U.S. Virgin Islands, this company leads the retail pharmacy market in America.

In addition to serving its retail locations, the company generates a significant portion of its business by filling prescription orders received through the mail and via fax. These orders arrive on paper-based forms from other pharmacies, health providers, and member customers for processing and fulfillment.

CHALLENGES

With 1 million orders per year and growing, the company relied heavily on document capture and data extraction technology to process them. The workstation-based software that formed the backbone of this system had grown outdated over time and caused inefficiencies that impeded operations. This left the company facing two options.

The company could choose to update their legacy capture system. However, this option carried exorbitant costs and raised questions about the ability of the technology to meet the company’s future needs.

The second alternative meant replacing the obsolete system with an entirely new solution. While this option offered the opportunity to choose technology better suited for the company, it carried the potential for disruption if not managed well.

In either case, the company faced a tight deadline to avoid a costly maintenance renewal.

The collaboration with Genus not only averted expensive upgrades but also ushered in comprehensive benefits, including scalable growth, minimal downtime, and more efficient order processing.

SOLUTION

After weighing risks against potential rewards, the company decided against upgrading their legacy system and instead entrusted Genus Technologies to design and implement a highly scalable server-based platform, powered by technology from Tungsten Automation (formerly Kofax).

Genus architected a solution customized to meet the growing document capture and data extraction requirements of the company’s order fulfillment processes. The solution combines several of Tungsten Automation’s leading software products, including Capture Enterprise, Import Connector, Transformation, and VirtualReScan.

Results and Benefits

By making the switch to Genus Technologies and Tungsten Automation, the company achieved a variety of objectives, with the new solution providing:

• Complete scalability to accommodate triple-digit growth of capture and extraction needs
• Comprehensive support for all users, with near-zero downtime
• Automated scan verification, including page rotation and image correction
• Instant organization of faxed orders into manageable groups
• Accurate extraction of metadata crucial to the fulfillment process
• Information redaction during data extraction

SUMMARY

A leading retail pharmacy chain in the U.S., managing over a million prescription orders annually, faced operational challenges due to an outdated workstation-based system. Faced with the dilemma of costly upgrades or disruptive transitions, the company turned to Genus Technologies for an innovative solution.

Choosing scalability and efficiency, they adopted a server-based platform powered by Tungsten Automation (formerly Kofax), resulting in automated scan verification, streamlined organization of faxed orders, and accurate metadata extraction.

The collaboration with Genus Technologies not only averted expensive upgrades but also ushered in comprehensive benefits, including scalable triple-digit growth, minimal downtime, and enhanced order processing efficiency. Through the implementation of Tungsten Automation's cutting-edge software, the company positioned itself for continued success in the fiercely competitive retail pharmacy market, ensuring seamless and efficient prescription order fulfillment.